The Government Accountability Office found that 23 major agencies are using social media, many of them are having mixed progress in developing and implementing policies and procedures to address certain challenges.
Of note:
- Records management: 12 of the 23 agencies have developed and issued guidance that outlines processes and policies for identifying and managing records generated by their use of social media and record-keeping roles and responsibilities.
- Privacy: 12 agencies have updated their privacy policies to describe whether they use personal information made available through social media, and 8 conducted and documented privacy impact assessments to identify potential privacy risks that may exist in using social media given the likelihood that personal information will be made available to the agency by the public.
- Security: 7 agencies identified and documented security risks (such as the potential for an attacker to use social media to collect information and launch attacks against federal information systems)
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