The Department of Health and Human Services will release the source code for its in-house web survey software, the Voice-of-Consumer tool, in December.
Key features include page and full-site level polls and surveys. The tool is currently in use on HealthCare.gov and StopBullying.gov.
"What makes the HHS VOC tool unique is its ability to automatically classify open-ended responses into categories and topics based on specific keywords in the submitted comments. This significantly lowers the amount of time and effort it takes to analyze responses," said HHS on its digital strategy blog. "The VOC tool also allows us to set email alerts based on keywords. For instance, if site visitors report a broken link on a specific website, we can set a tool within the tool that alerts site managers about the issue, so it can get fixed immediately."
The VOC tool was developed in Ruby on Rails and is compliant with Federal Information Security Management Act and Section 508 requirements.