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01/23/2020
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A playbook for RPA

The federal Community of Practice for Robotic Process Automation published a playbook recently for agencies that are looking to start an RPA program or upgrade current services. Some of the top plays in the new document are establishing solid oversight and setting aggressive goals. “All agencies are charged with pursuing workload elimination, and RPA provides a low-cost tool to make an immediate impact,” Gerard Badorrek, community chairman, writes in the playbook. “The opportunity for RPA to transform federal operations is massive.” Dave Nyczepir has more from the playbook.


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