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Agencies turn to bots in cornavirus response

Federal agencies are turning to bots to help with response efforts during the coronavirus pandemic. The General Services Administration is one such agency that was able to quickly hand over important work to a bot to automate otherwise manual workflows. The agency's RPA team has developed a national COVID-19 bot to speed up collection of infection count data in counties where it manages federal buildings — one of about 20 new automations across the government tied to the response. Elsewhere, the Department of Homeland Security has built about 500 bots in 36 hours to perform coronavirus-related data analysis. And agencies from the Centers for Medicare and Medicaid Services to the Food and Drug Administration are working with RPA developers like UiPath to supplement teleworkers focused on mission-critical work. Dave Nyczepir has the scoop on RPA.

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