Martha Dorris is the Founder of Dorris Consulting International (DCI) that works with private companies and governments to improve the efficiency and effectiveness of government, both internally and through the improved delivery of a citizen experience.
Ms. Dorris brings almost 34 years of federal government experience to her company, having worked at the U.S. General Services Administration (GSA), primarily in the areas of information technology acquisition, digital service delivery and citizen or customer experience.
Most recently at GSA, Ms. Dorris was Director of the Office of Strategic Programs (OSP) within GSA’s Federal Acquisition Service/Information Technology Service (ITS) where she oversaw programs and products that deliver information technology to federal agencies and led efforts to focus the organization around customer needs and category management.
Previously, Ms. Dorris was a senior executive in the Office of Citizen Services and Innovative Technologies, leading both agency and citizen-facing programs with the goal of transforming government to a 21st century digital government – allowing the public to access government services and information anytime, anywhere, on any device. As both the Deputy Associate Administrator of the Office of Citizen Services and the Director of the Office of Innovative Technologies, she oversaw all OCSIT’s shared solutions to drive innovation and open data, improve efficiency and create a digital government.
For many years, she also was responsible for the platforms and services providing direct service to the public, in English and Spanish, through the web, phone, chat, email, and social media and pushed for the adoption of new technologies such as social media, mobile and cloud computing. In addition, she led the creation and implementation of DigitalGov Search which is used across 1,500 government websites to provide a commercial-grade search experience to the public on government websites and which touched the public over 1.2 billion times in 2015.