The survey findings showed sentiment among U.S. consumers below average for government services but highlights key takeaways from which agency leaders can learn.
WASHINGTON, DC – FEBRUARY 14: Sen. Richard Blumenthal (D-CT) speaks with reporters after attending a closed-door, classified briefing for Senators at U.S. Capitol Building. (Photo by Anna Moneymaker/Getty Images)
EMIGRANT, MT – JULY 24: Montana Republican Congressman Matt Rosendale speaks at the ceremony to honor the four airman killed in a 1962 B-47 crash at 8,500 feet on Emigrant Peak on July 24, 2021 in Emigrant, Montana. (Photo by William Campbell/Getty Images)
Travelers pass through a TSA security checkpoint during a winter storm at Denver International Airport on February 22, 2023 in Denver, Colorado. More than 1000 flights have been canceled across the U.S. as the storm impacts travel around the country. (Photo by Michael Ciaglo/Getty Images)
The White House wants to stand up or expand CX offices at DHS, Interior, Treasury, the VA, Social Security Administration, FEMA and the Census Bureau, among others.
WASHINGTON, DC – SEPTEMBER 30: U.S. President Joe Biden delivers remarks on the federal government’s response to Hurricane Ian in the Roosevelt Room at the White House on September 30, 2022 in Washington, DC. (Photo by Chip Somodevilla/Getty Images)
A majority of federal and state agency executives believe their organizations can detect vulnerabilities in their networks, but many face challenges remediating them.
WASHINGTON, DC – AUGUST 07: The exterior of the White House from the North Lawn on August 7, 2022 in Washington, DC. (Photo by Sarah Silbiger/Getty Images)
