Deloitte’s Bob Grabowski explores the impact of back office automation

Bob Grabowski, intelligent automation practice leader at Deloitte, shares his insights on where he sees automation evolving. He explains that automation of processes in the back office still supports and impacts the mission. “We have to be careful on the mission side; a mistake could end up on the front page of news,” he says, but he still says it’s important to focus on what an agency is trying to accomplish rather than just building bots.