Calls for government action grow louder amid recent cloud outages

When a pair of high-profile internet outages took down large chunks of the internet last month, the events briefly brought hundreds of organizations to a near-halt and prevented millions of users from accessing core services for everyday business needs. From Starbucks to crypto exchanges to the messaging app Signal, the outages rippled across nearly every sector, shining a spotlight onto the country’s — and even the government’s — reliance on a mere handful of cloud service providers. In the wake of those incidents, watchdog groups are calling on federal regulators to scrutinize the role that massive cloud companies like Amazon and Microsoft play in owning and maintaining much of our collective backend IT infrastructure. Meanwhile, technology and cybersecurity experts point out that, because of financial and business realities, there are very few alternatives to the large companies that now dominate the market. The Amazon Web Services outage began Oct. 19 and lasted into Oct. 20. According to Amazon’s post-mortem, a single software bug in DynamoDB — the system that manages website addresses, along with efforts to repair it — caused all services in the Northern Virginia region that relied on the tool to go down for 15 hours. Just over a week later, Microsoft’s Azure cloud platform experienced an outage impacting several of its services. According to Microsoft, an “inadvertent tenant configuration change” occurred in Azure Front Door, the company’s content delivery network. The outages exposed just how fragile the country’s digital infrastructure is and showed the risks of letting a few companies hold so much power. As a result, some groups are urging federal regulators to address the issue.

Federal agencies would be required to report artificial intelligence-related layoffs to the Department of Labor under a new bill from a bipartisan pair of senators. The AI-Related Job Impacts Clarity Act from Sens. Mark Warner, D-Va., and Josh Hawley, R-Mo., calls on agencies and major companies to deliver quarterly reports to DOL on the impact AI has on their workforces, detailing job cuts and displacements. Hawley said in a press release“Artificial intelligence is already replacing American workers, and experts project AI could drive unemployment up to 10-20% in the next five years. The American people need to have an accurate understanding of how AI is affecting our workforce, so we can ensure that AI works for the people, not the other way around.” The bill would also require agencies and companies to report hirings that can be “substantially” credited to AI, as well as the number of individuals they are retraining because of AI. There’s also a callout to keep track of open positions an agency or company decided not to fill because of automation.

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