Agencies are rethinking how technology, culture and service design work together to close the gap between back-end systems and front-line constituent experiences.

As digital defenses strengthen, fraudsters are pivoting to the phone channel, requiring agencies to shift from warning constituents about scams to providing verified identity signals

From contested supply chains to real-time decision dominance, Salesforce VP for Logistics Allan Day details how agentic AI is enabling the Pentagon to move faster than emerging…

Virginia CIO Bob Osmond and Kyndryl’s Anita Mikus explain how enterprise IT modernization, cloud platforms and trusted integration partners are helping states streamline operations and deliver better…

Workday Government’s Cliff Purkey and Groundswell’s Alicia Dube say real-time visibility into workforce skills, readiness and retirement risk is critical as hiring bottlenecks strain capacity.

TransUnion’s Stuart Levy says agencies must embrace multi-layered, risk-based identity strategies as digital services grow and fraud tactics accelerate.

Arizona Department of Health Services’ Susan Robinson and Slalom’s Andrea Danes detail how modern platforms, skilled teams and strategic partnerships are reshaping public health delivery.

As threat velocity increases, Salesforce’s Paul Tatum says agentic AI is needed to shoulder the routine mission work that has long constrained defense readiness.

By replacing spreadsheet-based processes with FedRAMP-authorized automated workflows, federal agencies can gain real-time visibility, improve audit readiness, and reduce risk by strengthening compliance with key mandates.

Illinois CIO Brandon Ragle and Rackspace’s Jeff Martinez discuss how states can modernize legacy systems while delivering faster, more resilient digital services for residents.