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The emergence of Agentic AI marks a critical shift — from systems that assist workers to technologies that can autonomously carry out workplace tasks. In this podcast series, Salesforce executives share insights into how that shift is reshaping government and where agencies are making real progress.

As digital defenses strengthen, fraudsters are pivoting to the phone channel, requiring agencies to shift from warning constituents about scams to providing verified identity signals

AI-driven identity proofing and continuous verification are becoming essential for agencies looking to counter deepfakes, impersonation and account takeovers.

By replacing spreadsheet-based processes with FedRAMP-authorized automated workflows, federal agencies can gain real-time visibility, improve audit readiness, and reduce risk by strengthening compliance with key mandates.

Workday Government’s Cliff Purkey and Groundswell’s Alicia Dube say real-time visibility into workforce skills, readiness and retirement risk is critical as hiring bottlenecks strain capacity.