Google’s Amina Al Sherif on balancing innovation and risk in public service

Amina Al Sherif, the generative AI lead for state and local government at Google Public Sector, shared her insights on how AI technologies are transforming government operations. During the discussion, she highlighted the careful yet assertive strategies public officials are adopting to integrate AI into direct customer services, such as call centers. Amina stressed the importance of government agencies maintaining an unbiased role as intermediaries in technology adoption, facilitating citizens’ adjustment to AI-driven changes in public services. She noted that while some government entities remain cautious, others are embracing progressive modernization, which is significantly reshaping workforce strategies and service delivery.

Learn more about how Google Public Sector can help your organization “Kickstart your generative AI journey.” This article was produced by Scoop News Group and sponsored by Google Public Sector. Google Public Sector is an underwriter of AI Week.