Keeping the momentum rolling on CX; Strengthening cybersecurity at the VA

Paul Tatum, executive vice president of global public sector at Salesforce, discusses how agencies can maintain momentum for delivering better customer experiences. This interview is underwritten by Salesforce.

Nick Dahl, deputy assistant inspector general for audits and evaluations at the Dept. of Veterans Affairs Office of the Inspector General, explains the three steps VA can take to strengthen its cybersecurity posture.

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