Adobe’s VP of Public Sector, Mike Levy, discusses where federal agencies are improving user experience in delivering citizen services over the past year by modernizing the digital “front door” or service delivery platforms. “When you think about the modernization of digital — going from pure paper to pure digital content—you’ve seen a lack of trust in government, and that’s spurred a new thought process and investment in better-reaching citizens,” he says. Levy highlights the evolution of government portals, noting that they have undergone substantial transformations. The proliferation of digital content and tools has played a crucial role in this evolution, enabling agencies to reach citizens more effectively than before.
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