Government agencies are under constant pressure to deliver public services that the private sector typically cannot, and governance plays key into how government organizations define and apply technical best practices to minimize risk.
In a recent panel discussion hosted by FedScoop, Jason Gray, the new CIO for the Agency for International Development (USAID), discusses why “solid governance” is key, not only to following policies and laws, but also to help his team understand the value of what is driving their mission.
“It’s really important to ensure that your entire team understands your processes because they need to be fluent so that when your customers are asking you, ‘why are we doing this,’ or, ‘why do we have to follow this process,’… they understand the value add,” explains Gray.
Joining Gray on the panel, Dan Gruber, managing director for federal practice at KPMG LLP shares how federal partners they work with have found success implementing ServiceNow’s three-tiered governance model to streamline decision-making and remove certain roadblocks.
Speaking of his experience as an integrator, Gray says they found that starting the ServiceNow journey in the back office “allows an organization time to mature its governance processes” and “to support the dynamic nature of the mission.”
“It’s critical for organizations understand that governance is all about efficient decision making, and therefore the operating model must also be efficient,” he explained.
Grey shares how USAID is using its governance framework to “add behind each decision and process continuously.”
He says in his role he will continue to support efforts that focus on “delegating decisions to the lowest optimal level,” and empower employees to make decisions at the appropriate level by “removing redundant or duplicative processes.”
Watch the entire interview and learn more about adopting a modern governance framework to accelerate your agency’s modernization journey.
This video panel discussion was produced by Scoop News Group and FedScoop and supported by KPMG.
Some of the services described herein may not be permissible for KPMG audit clients and their affiliates or related entities.