Cloudflare’s Dan Kent on how AI is enhancing government services

Dan Kent, Cloudflare’s Field CTO, discusses the evolution of AI in government services over the past year. Kent highlights the significant shift toward generative AI, particularly the use of large language models (LLMs) in government agencies for chatbots. He notes that AI is being integrated into both new and legacy systems to enhance productivity and citizen experience. He also shared Cloudflare’s role in protecting data and aiding in the development and integration of AI tools and services within government ecosystems.