DOL’s Mangala Kuppa on how AI is improving customer experience
Mangala Kuppa, CTO & Chief AI Officer for the Dept. of Labor, discusses how she sees the use of AI starting to improve the customer experience for American citizens. She also talks about the role of workforce development, innovation and cultural management in enabling agencies to better serve their missions.
Red Hat’s Adam Clater on how AI is bettering the customer experience
Adam Clater | Chief Architect, Civilian Agencies | Red Hat
