Today’s workforce requires communications tools that provides greater flexibility to connect in both remote and hybrid work structures and that offers a full range of video, voice, chat and information sharing capabilities.
In an exclusive interview, Lou Giglio, federal head, U.S., of Zoom Video Communications, discusses the company’s recent FedRAMP-moderate accreditation from both the U.S. Air Force and DISA, and predicts that Zoom’s expanded telephone capabilities offer federal agencies an attractive alternative as they replace traditional office phone systems.
“We expect 2023 to be a big year in terms of transition from legacy gear-based, on-prem voice systems, to consuming voice as just another application served up by an accredited platform sitting in the AWS cloud,” he says. Much of that transition is being propelled by the General Services Administration’s multi-year Enterprise Infrastructure Solutions contract aimed at modernizing agency IT and telecommunications systems.
Giglio points to recent survey finding from Morning Consult, commissioned by Zoom, that highlights the increasing importance unified communications is likely to with federal employees. Among federal employees surveyed, “84% of them see that audio and video technology like Zoom, continuing to play a pivotal role in the line of work that they’re in in the future; and the majority — 77% — believe that will positively impact their specific job function.”
He adds that both the survey findings and recent market data suggest that in 2023 organizations will largely shift away from on-prem voice systems to “consuming voice as just another application served up by an accredited platform sitting in the AWS cloud.”
Listen to the full interview with Lou Giglio to hear more market insights on communications trends and learn more about how Zoom enables the federal mission through an easy-to-use and innovative collaboration platform.
This video interview was produced by Scoop News Group and FedScoop and underwritten by Zoom.