Customer experience, managing the business of government and federal cyber policy in 2022

On today’s episode of The Daily Scoop Podcast, the final day of the “Top Two for 2022,” as some of the most experienced practitioners in government highlight the top two stories to watch in the new year.

Mark Forman, executive vice president at Dynamic Integrated Services and former E-Gov Administrator at the Office of Management and Budget, says customer experience and managing the business of government will drive the federal government in 2022.

Ronald Marks, president at ZPN Cyber and National Security Strategies, forecasts what’s on the horizon for the federal cyber policy as key roles the U.S. government are now filled. 

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