GAO’s Lindsey Saul outlines AI’s promise in government services

Lindsey Saul, Chief Data Officer for the U.S. Government Accountability Office, discussed the potential of AI agents in enhancing government services by improving efficiency and productivity, particularly in public sector services like tax returns and healthcare. She highlighted challenges in AI implementation, including cultural hesitation, privacy risks, and the need for stakeholder buy-in. Saul also emphasized the importance of collaboration and established an AI Council and a data and analytics governance framework within GAO to address these issues.