IBM’s Geoff Hamm on driving AI value with trust

Geoff Hamm, a federal AI subject-matter expert at IBM, emphasized that trust is the key factor that differentiates AI programs that deliver real mission value from those that stall after initial experimentation. He explained that trust is built through the development of AI systems, which creates a flywheel effect that drives experience, trust, ambition and return on investment. Hamm also highlighted the importance of a comprehensive governance framework to ensure responsible AI deployment, as it expedites trust and enables agencies to confidently adopt more advanced AI systems.