With 2023 tax season in the rearview, IRS commissioner eyes expansion of AI capabilities
Danny Werfel said the agency is looking to employ AI solutions to improve customer service and enhance enforcement efforts.
Danny Werfel said the agency is looking to employ AI solutions to improve customer service and enhance enforcement efforts.
Launch comes as the company has seen interest in artificial intelligence tools “spike” among its public sector customers.
The tax agency is behind on completing the enterprise roadmap for its technology objective, the congressional watchdog reported.
Rajiv Uppal, set to join the agency in 2024 as CIO, is one of four chiefs as part of the IRS’s change in management structure.
Danny Werfel said Inflation Reduction Act funds have helped the tax agency in myriad ways, moving “from a non-modern environment to a modern environment.”
Uppal, who currently leads the Office of Information Technology at CMS, will join the IRS as its chief information officer.
Commissioner Daniel Werfel told lawmakers that the IRS plans to begin running a modernized system to replace its Individual Master File (IMF) in parallel with the legacy system next year.
The effort will focus on 1,600 taxpayers who have incomes above $1 million that have more than $250,000 in tax debt and large, complex business partnerships that have more than $10 billion in assets that owe the government large sums.
GAO disagrees with officials that the agency needs further statutory authority to establish new security requirements for the IT systems of paid preparers and other filers.
According to the agency, the modernization program will eliminate up to 200 million pieces of paper annually and expedite refunds by several weeks.