No agency will tell you it went into 2020 expecting to spend most of the following year in a mode of mass telework. But faced with the need to keep employees safe while continuing to support their missions during a global pandemic, agencies across the federal government gracefully shifted to technology-enabled remote work.
Several agencies stood out in their ability to make sure their personnel had the resources they needed to continue working safely outside the office — but some also used those rapid gains in connectivity, cloud services and collaboration tools as momentum to make long-term, sustainable changes to their remote work postures.
From large agencies like the Department of Defense — which, with the most odds stacked against it, became the federal government’s shining example of a successful shift to telework — and the Department of Veterans Affairs to smaller ones like the General Services Administration and National Science Foundation, we’ve compiled a list of the federal organizations that have shown telework is not only possible but can be just as effective as normal work in some cases.
This story is part of a FedScoop special report on the Future of Telework. Read the rest of the report.