How CMS is approaching AI adoption with CDSO Andrea Fletcher

Host Billy Mitchell continues his conversation with Andrea Fletcher, Chief Digital Services Officer at the Centers for Medicare and Medicaid Services (CMS), discussing CMS’s approach to open-source technology and AI adoption.

Fletcher highlights CMS’s pioneering open-source program office, the first of its kind in the federal government, which enhances cybersecurity and promotes collaborative, cost-effective development. She explains CMS’s partnership with the U.S. Digital Service (USDS) to address technology talent gaps, streamline processes, and navigate regulatory challenges. Fletcher also shares CMS’s strategy for AI, focusing on workforce upskilling, fraud detection, and policy innovation to improve healthcare accessibility across diverse provider needs, from small clinics to large healthcare organizations.

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