Hospital Corpsman 3rd Class Courtney Perdue discusses patient inquiries with another sailor at Naval Hospital Jacksonville’s Patient Relations office. Perdue, a native of Columbus, Georgia, says “We want patients to have the best patient experience possible here at Naval Hospital Jacksonville.” (U.S. Navy photo by Jacob Sippel, Naval Hospital Jacksonville/Released).
“In the past situations, what we’ve seen historically is that when everyone is responsible, no one is responsible," said GAO's Carol Harris. "I think that’s what has…