SSA push to expand online ID verification for phone services sparks backlash
AARP warned that steering people more toward its online identity proofing feature, SAP, will “exacerbate the agency’s customer service crisis.”
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SSA’s IT board failed to properly oversee operations investments, watchdog says
The agency did not have defined procedures to review nearly $2 billion in IT investments in fiscal 2024, a fact the GAO called “concerning.”
GAO wants agencies to update cloud computing guidance to manage restrictive licensing
The watchdog found that restrictive licensing practices from vendors have resulted in higher costs and architecture challenges.
CenturyLink’s Dave Young talks early success under EIS, and what’s next
Young described how CenturyLink is looking for agencies that are ready to use EIS as an opportunity to transform its networks and provide the basis for large-scale…
This expert panel will review the Social Security Administration’s IT modernization efforts
The 11-person panel will assess SSA's progress on the initiatives outlined in the agency's 2017 IT Modernization Plan.
Social Security Administration adds second factor to web login
Starting June 10, the website will require users to receive a one-time code on their phone or via email and enter it while logging in with their…
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Social Security’s two-factor authentication launch hits snag
Social Security Administration Cybersecurity: 2FA Login Issues
SSA CIO Rob Klopp on federal IT modernization
Sponsored video: SSA's Rob Klopp discusses ways to accelerate IT modernization in government as part of the IT Modernization Heroes series, sponsored by Dell and Intel.
Social Security’s Herb Strauss on meeting citizens’ demands
On this episode of FedScoop TV, SSA's Herb Strauss talks about meeting the demands of American citizens.
GAO: SSA IT Modernization Needs Better Metrics
The Social Security Administration needs to develop comprehensive metrics to effectively gauge the information technology modernization project it has undertaken over the past decade, the Government Accountability…