As digital defenses strengthen, fraudsters are pivoting to the phone channel, requiring agencies to shift from warning constituents about scams to providing verified identity signals

TransUnion’s Stuart Levy says agencies must embrace multi-layered, risk-based identity strategies as digital services grow and fraud tactics accelerate.

TransUnion SVP Jeff Huth shares how agencies can improve efficiency while safeguarding against fraud.

A new report shows how federal and state agencies can secure the phone channel to better serve, verify and protect the public.

Government agencies face a rising tide of synthetic identity and digital fraud attacks. New automated identity verification solutions are helping them avoid millions in potential losses, according…

A new report highlights constituents' challenges when enrolling in government benefit programs and proposes solutions for improving customer experience (CX) —ensuring equitable access.