Acquia’s Peter Durand: Modernization is about the end-user

Lots of talk about IT modernization is focused on updating infrastructure and the applications on top of it.

But to Acquia’s Peter Durand, the emphasis should be placed more on the end-user, he said recently at the 2020 IT Modernization Summit.

“It’s really been about the end-user,” Durand said of his company’s work around IT modernization, “and modernizing the experiences, and how is the end-user interacting with the government, how are services being provided that way?”