Deloitte’s Ed Van Buren and Vishal Kapur on how generative AI is revolutionizing service delivery

Deloitte Principals Ed Van Buren and Vishal Kapur discuss how generative AI’s potential in the public sector is remarkable, with the ability to swiftly synthesize policy and expertise for citizens and case workers, revolutionizing service delivery. They also discuss how the development of scenario planning solutions using gen AI can help predict and plan future events, allowing the government to take appropriate actions in response to climate change, demographic shifts or conflicts.