GAI’s Zachary Rubenfeld explores how automation enables scalability

Zachary Rubenfeld, director of automation operations at Government Acquisitions, Inc. (GAI), discusses how automation has evolved into more mission-critical activities. “Automation had to start in the back-office—it’s much more standardized, it’s much more documented,” he says. “As we scale the capabilities of what that back-office is allowed to do, it allows us to scale what the mission can do and further expand the impact,” he adds.