Groundwell’s Josh Bailes on strategic automation with agentic AI

Josh Bailes, Senior Vice President for Groundswell, emphasized the importance of establishing a baseline, defining success in mission outcomes and automating purposefully when adopting agentic AI. He highlighted the potential of agentic AI to handle complex tasks, such as auditing, logistics, and call centers, improving efficiency and customer service. Bailes also stressed the need for agencies to critically evaluate their business processes and consider the full potential of agentic AI in various applications.