How generative AI is paving the way for transformative federal operations

Generative AI is already improving federal agency operations by streamlining processes, enhancing decision-making and improving service delivery. However, experts say success hinges on robust policies, targeted pilot programs and modernized infrastructure.

In a new video interview for FedScoop, Department of Homeland Security Deputy CTO for AI & Emerging Technology Chris Kraft shared insights into DHS’s pioneering efforts with generative AI. “A lot of the work we’re doing now stems from our AI Task Force established in early 2023,” says Kraft. This task force laid the groundwork for initiatives like DHSChat, an internal AI tool supporting nearly DHS 19,000 employees, and three generative AI pilot programs.

The pilots targeted diverse use cases, including officer training, semantic search for investigative data and hazard mitigation. “These pilots taught us valuable lessons about responsible AI use, governance and measuring success,” says Kraft. DHS has summarized those insights in its newly released DHS GenAI Public Sector Playbook.

Bill Burnham, CTO for the U.S. public sector at Hewlett Packard Enterprise, highlighted the importance of operational buy-in and clear goals when deploying AI. “It has to start with a why,” says Burnham. “What question are you trying to answer? That focus secures leadership support and ensures pilots transition into impactful capabilities.”

Beyond technology, both experts underscored workforce readiness. “Training is critical,” says Kraft. “AI tools are only transformative when people know how to use them effectively.” To help with this, DHS launched its AI Corps initiative in 2024, which allowed the agency to bring in 50 AI experts to support initiatives organization-wide, attracting top talent from both the private and public sectors.

With agencies navigating a rapidly evolving policy and budget landscape, Kraft urged leaders to act. “Learn from early adopters, start small and scale thoughtfully,” he says. “Generative AI is reshaping how we work, and those who delay risk falling behind.”

Burnham agreed that agencies must start the work now to be prepared for the future. “As you look at your long-term budget cycle, start investing in accelerated infrastructure so that you’ll be able to support the AI workloads that your customers and your employees are going to expect,” he says.

Learn how Hewlett Packard Enterprise helps public sector entities transform how they deliver services to staff and citizens.

This video panel discussion was produced by Scoop News Group for FedScoop and underwritten by Hewlett Packard Enterprise and Intel.