Salesforce’s Darryl Peek shares how agencies can improve citizen services

Darryl Peek, senior manager, strategy and business development public sector answers the question: “You’ve seen a variety of ‘trailblazers’ building the digital government of the future. What lessons can you share that have helped them overcome some of the common obstacles in getting to the cloud – and transforming their approach to government services?”

In his answer, Peek touches on customer experience and why thinking of citizens as customers can help deliver better services.