Adam Clater, chief architect at Red Hat, shares his insights on the use of AI and generative AI in improving the customer experience for American citizens. Clater emphasizes the need for domain-specific AI models to address specific challenges, such as identifying securities fraud. He highlights that while AI is exciting, its impact will be more significant when applied in specialized domains. Additionally, Clater expresses concern about the government’s progress in implementing modern IT solutions. He cautions against discarding older systems that are functioning well and suggests the importance of modernizing interactions with them while also addressing workforce development challenges.
More Like This