Box’s Brett Conrad on scaling AI with data governance

Brett Conrad, VP of Public Sector at Box, discussed the shift from AI pilot projects to operational use in government agencies. He highlighted the importance of embedding AI capabilities into existing systems, particularly in handling unstructured data. Conrad emphasized the need for interoperability, model flexibility and data governance to ensure security and compliance. He identified key barriers to AI adoption, including data governance, change management and avoiding vendor lock-in. Box’s platform extracts intelligence from uploaded files, automatically classifying sensitive data and integrating structured data into case management systems, thereby enhancing efficiency and adoption.