EY’s Joe Baptiste on scaling AI across HR and mission operations

Joe Baptiste, Senior Manager of Digital and Emerging Technology at EY, discussed the cultural and workforce shifts necessary for successful automation adoption in the public sector. He emphasized the importance of personalizing automation to enhance job effectiveness and the need for proactive training and workforce restructuring. Baptiste predicted significant impacts of automation in back-office operations and mission spaces over the next 12 to 24 months, highlighting the role of AI-infused agents in streamlining processes from recruitment to onboarding. He also noted the growing use of AI for HR and mission-critical tasks.