Tech upgrades at State passport centers fueled customer service turnaround, GAO says
The watchdog looked at how the National Passport Information Center dealt with a post-pandemic call surge and the selling of fake appointments on social media.
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(Getty Images) Tech Nuclear Regulatory Commission has IT recs to address amid Trump ‘reform’ of the agency
The GAO delivered six open priority recommendations to the NRC’s CIO weeks after an executive order called for changes aimed at accelerating the agency’s nuclear permitting process.
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A view of the IRS building in Washington, D.C., on April 17, 2023. (Photo by Stefani Reynolds / AFP via Getty Images) Tech Watchdog pushes IRS on stronger oversight of identity-proofing program
The GAO said the tax agency’s use of ID.me services needs improved documentation, as well as transparency around AI use.
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A sign marks the location of the General Services Administration headquarters building on Jan. 29, 2025, in Washington, DC. (Photo by J. David Ake/Getty Images) Tech Login.gov has one lingering data-security priority to address, watchdog says
The GAO said GSA’s single sign-on platform still needs to implement a policy for testing backup data.
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A view of the National Credit Union Administration in Alexandria, Va. (Photo via Google street view) AI National Credit Union’s AI regulatory oversight is limited in guidance, authority, GAO finds
The watchdog said the credit union regulator needs better model risk management guidance and is pushing Congress again to expand the agency’s regulatory authorities.
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Tech GAO thwarts DOGE attempt to set up a team in the watchdog; DOGE could target OPM breach identity protections
The congressional watchdog told staff it’s “not subject to DOGE or Executive Orders” after the White House efficiency group attempted to set up shop within the agency.
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DOGE leader Elon Musk wears a shirt that says “Tech Support” as he speaks during a cabinet meeting with President Donald Trump at the White House in Washington, D.C., on Feb. 26, 2025. (Photo by JIM WATSON/AFP via Getty Images) Transition GAO thwarts attempt by DOGE to set up a team within the watchdog
The congressional watchdog told staff it’s “not subject to DOGE or Executive Orders” after the White House efficiency group attempted to set up shop within the agency.
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Tech A DHS office asked staff to bring their own chairs to work; GAO identifies $100B in potential government cost savings
The request was quickly reversed, but sources say space constraints are a major issue at the office.
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Gene Dodaro, comptroller general of the Government Accountability Office, center, testifies during a Legislative Branch Subcommittee hearing at the U.S. Capitol in Washington, D.C. on April 29, 2025. (Photo by DREW ANGERER/AFP via Getty Images) Federal Watchdog identifies $100B in potential government cost savings
New recommendations from the GAO in its annual report follow DOGE’s acknowledgement that its trillion-dollar cost-savings goals have fallen well short.
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The Department of Homeland Security logo is seen inside a press conference room on May 11, 2017, in Washington, D.C. (Photo by Salwan Georges/The Washington Post via Getty Images) Transition DOGE has arrived at the heart of Homeland Security’s biometrics operations
Sources say the Elon Musk-led group is considering a system that agency leaders had hoped would replace its current biometrics database.