digital service delivery Archives

Rep. Ro Khanna, D-Calif., speaks to members and supporters of the WGA and SAG-AFTRA on the picket line outside Netflix and Warner Bros. on Aug. 17, 2023, in New York City. (Photo by Alexi Rosenfeld/Getty Images)

Biden signs Government Service Delivery Improvement Act into law

Under the new law, the Office of Management and Budget will be required to appoint a senior official to oversee service delivery improvements governmentwide.

Jan 7, 2025 By Caroline Nihill

Personalizing one state’s digital citizen experience

EY’s Chris Gianutsos shares how an alliance between EY and Adobe brought significant infrastructure and customer experience improvements to a state’s digital services.

Jul 9, 2024 By Scoop News Group

Glitch noise on TV screen, pixel digital or VHS effect, vector, static video error on computer background. Glitch and signal distortion on television, dynamic pixels noise interference on display

404 page: the error sites of federal agencies

Technology doesn’t always work in expected ways. Some agencies are using a creative touch to soften an error message.

Apr 23, 2024 By Caroline Nihill

A view of the Department of Agriculture headquarters on Feb. 9, 2024, in Washington, D.C. (Photo by J. David Ake/Getty Images)

USDA launches fellows program for customer experience, digital service delivery jobs

The USDA Digital Service fellows program will operate in concert with the Office of Customer Experience.

Feb 20, 2024 By Matt Bracken