Robin Carnahan, administrator of general services in the Biden administration, delivers remarks at the naming ceremony for the Department of Transportation building on May 09, 2023 in Washington, DC. (Photo by Kevin Dietsch/Getty Images) GSA teases new open-source customer experience tool Robin Carnahan said the “Gov CX Analyzer” will leverage AI features to improve customer interactions with government websites. May 22, 2024 By Caroline Nihill
