![Francis Rose](https://fedscoop.com/wp-content/uploads/sites/5/2021/09/The-Daily-Scoop_Header_Francis-Rose.png?w=302)
First steps to improving CX; Prioritizing modernization projects; Technology in the hybrid work world
Federal Acquisition Service Commissioner Sonny Hashmi; former USDS Product Manager Kelly O’Connor; former director at the Department of Interior Michele Singer.