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Office of Citizen Services and Innovative Technologies

The General Services Administration (GSA) Headquarters building. (SAUL LOEB/AFP via Getty Images)

GSA launches tech service for agencies

​The General Services Administration has launched a technology-focused third service line of business called the Technology Transformation Service.

GSA tests new customer experience index

Based loosely on the customer satisfaction indices of consumer and economic research groups, like Forrester, the General Services Administration has produced its own Government Customer Experience Index…
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Ex-GSAer Kathy Conrad lands at Accenture

After taking the summer off, Kathy Conrad, the former General Services Administration digital trailblazer who announced her departure in July, landed back in the private sector this…
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