Tech upgrades at State passport centers fueled customer service turnaround, GAO says
The watchdog looked at how the National Passport Information Center dealt with a post-pandemic call surge and the selling of fake appointments on social media.
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State Department opens online passport renewal service to full public
While there are still a few limitations, the new online renewal system brings a new level of convenience and security to Americans who need a new passport,…
State Department made little progress on online passport renewal the last decade
An IG report finds over-reliance on the Office of Consular Systems and Technology caused the delays.
Crowdsourced suggestions for passport process get a close look from State Department
The first step in user-centered design? Consult the user.