The watchdog looked at how the National Passport Information Center dealt with a post-pandemic call surge and the selling of fake appointments on social media.
Travelers take out their passports before checking in at San Diego International Airport January 8, 2006 in San Diego, California. (Photo by Sandy Huffaker/Getty Images)
While there are still a few limitations, the new online renewal system brings a new level of convenience and security to Americans who need a new passport,…