Digital service migration to USA.gov: ‘a step backward’ or long overdue?
As Benefits.gov shutters, former federal IT officials weigh in on the coming government website migration.
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Government benefits information moving to USA.gov in September
The GSA and Labor Department say the move from Benefits.gov will comply with a 2021 executive order and align a goal to make USA.gov a “federal front…
GSA’s 5-year plan prioritizes digital government
The strategy is predicated on the view that GSA must help agencies rebuild public trust through digital services.
USA.gov to serve as ‘digital federal front door’ to shared services
The executive order signed Monday directs GSA to revamp some of the key portals citizens use to interact with government.
Meet Sam, USA.gov’s new scam-fighting chatbot
Sam is the team's first foray into automation.
Data.gov is offline because of the shutdown
The federal government's central catalog for open data sets is the latest casualty of the ongoing government shutdown.
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Crowdsourced suggestions for passport process get a close look from State Department
The first step in user-centered design? Consult the user.
Commenting gets the ax on USA.gov blog
USA.gov is pitched as the portal for “trusted, timely, valuable government information and services when and where you want them.” But now when users have feedback on the…
Painting Pandas: USA.gov’s Best of 2011
What was the most popular blog post on USA.gov this year? A painting panda. The site listed its most popular topics of 2011 with a post on…