Invoke’s Johnny Ramondino on aligning automation with agency priorities

Johnny Ramondino, President of Invoke, discussed prioritizing process automation in agencies to maximize ROI and mission value. He emphasized the importance of building business cases to rank initiatives by their value, considering both time savings and mission impact. Ramondino also highlighted the need for cultural shifts to embrace automation, moving from repetitive, robotic tasks to orchestrating and validating automated work. He stressed the need to educate and train the workforce to adapt to new roles enabled by automation, ensuring a smoother transition and better overall outcomes.