The American Customer Satisfaction Index showed a decline in how the public views federal services for the first time in four years, following DOGE’s workforce cuts and…

The 2025 American Customer Satisfaction Index study found rising customer satisfaction with USDA, State, SBA and other agencies engaged in various tech initiatives.

Even before the shutdown, satisfaction was dropping. That will likely continue as agencies to make up for lost time.

A new report found that citizen satisfaction with federal government services plunged to its lowest levels in nearly a decade.