chatbots Archives

IRS, Internal Revenue Service — A view of the IRS headquarters. (Photo by Karen Bleier/AFP via Getty Images)

IRS’s AI voicebots and chatbots have room to grow, advisory panel says

An Internal Revenue Service Advisory Council report delivered eight recommendations to the agency on its AI-enabled customer service tools.

Nov 21, 2024 By Matt Bracken

Vice President Kamala Harris looks on as President Joe Biden signs an executive order on artificial intelligence, in the East Room of the White House in Washington, D.C., on Oct. 30, 2023. (Photo by BRENDAN SMIALOWSKI/AFP via Getty Images)

How federal IT officials are navigating the post-AI executive order ‘hype cycle’

One year after the White House released its landmark EO, agency tech leaders assess what’s working with AI and what’s coming next.

Oct 29, 2024 By Matt Bracken

A sign marks the entrance to the Edward Hines Jr. VA Hospital on May 30, 2014 in Hines, Illinois. (Photo by Scott Olson/Getty Images)

VA staffers are piloting two chatbots for internal use

The data and AI product lead in the agency’s CTO office said they're experimenting with two generative AI tools for internal workflow.

Oct 16, 2024 By Caroline Nihill

Photo of Harry S. Truman Federal Building, headquarters of the Department of State — Harry S. Truman Federal Building, headquarters of the Department of State (Carol M. Highsmith Archive, Library of Congress)

State Department conducting market research on an LLM it could customize

The department issued a sources sought notice to research customizable artificial intelligence tools that can process an array of federal data.

Aug 5, 2024 By Madison Alder

National Science Foundation Chief AI Officer Dorothy Aronson participates in a panel discussion at AI Talks on April 18, 2024, in Washington, D.C. (Scoop News Group photo)

NSF is piloting an AI chatbot to connect people with grants

The tool, which is the first artificial intelligence pilot of a commercial platform by NSF, is also serving as a way for the agency to pursue rapid…

May 10, 2024 By Madison Alder

State Department CIO Kelly Fletcher and State CDO and CAIO Matthew Graviss speak during AITalks on April 18, 2024, in Washington, D.C. (Scoop News Group photo)

State Department encouraging workers to use ChatGPT

The agency just launched an internal chatbot as the Biden administration pushes AI.

Apr 19, 2024 By Rebecca Heilweil

Kelly Fletcher, CIO of the State Department, delivers a keynote at FedTalks 2023. (FedScoop)

State Department is launching an internal chatbot

The agency’s CIO said the rollout of a generative AI chatbot is in response to staffer requests for streamlining processes like translation services.

Apr 2, 2024 By Caroline Nihill

Department of Veterans Affairs, VA — (Getty Images)

VA virtual agent will remain in beta for now

A chatbot in use at the Department of Veterans Affairs will eventually be updated to address sexual assault-relate topics, but remains in beta mode for now.

Jul 31, 2023 By Rebecca Heilweil

House Judiciary Committee members Rep. Ted Lieu (D-CA) (L) and Rep. Pramila Jayapal (D-WA) question Special Counsel John Durham during a committee hearing in the Rayburn House Office Building on Capitol Hill on June 21, 2023 in Washington, DC. (Photo by Chip Somodevilla/Getty Images)

Congressional AI proponent Ted Lieu pushes back on ChatGPT restrictions placed by House administrative office

Rep. Ted Lieu criticized CAO restrictions on ChatGPT use and said “my staff can basically do whatever they want.”

Exclusive Jun 28, 2023 By Nihal Krishan

MAR 15, 2022 — National Science Foundation Chief Information Officer Dorothy Aronson speaks at ITModTalks, hosted by FedScoop, in Washington, D.C.

National Science Foundation looking at use cases for ChatGPT

The foundation's Chief Information Officer says her agency is building a set of use cases to inform new guardrails for the technology.

Mar 15, 2023 By Nihal Krishan