Robin Carnahan on GSA’s role making ‘the damn websites work’
In an interview, Carnahan discusses the government's needs to serve Americans as they've come to expect in their daily lives, the need for greater tech talent in…
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Digital Services 2021
USDS, GSA to help agencies implement customer experience EO
OMB’s deputy director for management says a range of existing resources will be made available to government departments.
Why CIOs need to reassess the sustainability of their pandemic IT fixes
Three questions IT leaders should consider asking as they take a longer-term view of their technology environments.
NCI’s Digital Services Center building system architecture as it goes
Experienced federal staff capable of drafting an implementation plan has been hard to come by.
Navy launches new unmanned ‘Saildrone’
The Navy launched its first "Saildrone" as a part of the exercise Digital Horizon. The vessel is powered by the sun and the wind.
USA.gov to serve as ‘digital federal front door’ to shared services
The executive order signed Monday directs GSA to revamp some of the key portals citizens use to interact with government.
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Biden signs executive order on customer experience
The order follows the president's management agenda last month, which focused on improving citizens' experience of digital services.
Digital service academy could fill federal talent gaps, but hurdles remain
A GAO report finds such an institute could significantly improve the government's pipeline of digital services staff.
Biden-Harris management agenda includes focus on design of digital services
Equity, dignity and accountability within the federal workforce are the document’s over-arching themes.
Clare Martorana says improving user experience will require Apollo Program-like approach to innovation
Overcoming silos between centers of excellence remains a challenge, according to the federal CIO.