Scenes from outside the Office of Personnel Management in Washington, D.C. on May 21, 2019. (Photo by Sarah Silbiger for The Washington Post via Getty Images)
General Services Administrator Edward Forst speaks with IBM Vice Chairman Gary Cohn at the IBM Think Gov 2026 event held at Nationals Park in Washington, D.C. on June 9, 2026. (Photo by K. Sophie Will)
A sign marks the entrance to the Department of Commerce headquarters building on April 30, 2025, in Washington, D.C. (Photo by J. David Ake/Getty Images)
How IBM’s AI-driven ‘Client Zero’ journey produced dramatic efficiency gains over the past two years, giving federal agencies a tested playbook for savings and productivity.