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Krista Kinnard

U.S. Customs and Border Protection used automation to help airlines identify and divert 239,000 at-risk travelers from boarding U.S.-bound flights during the pandemic.
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When automation out-delivers IT modernization

Government leaders report automation has fast-tracked large-scale service improvements faster and at lower costs than big-ticket IT modernization projects.
WASHINGTON D.C., Sept. 20 – Department of Labor emerging tech chief Krista Kinnard accepts the emerging leader award at the Samuel J. Heyman Service to America awards. (Image credit: Partnership for Public Service / Joshua Roberts.)

DOL emerging tech chief says engaging staff, identifying pain points key to process automation

Sammies emerging leader award-winner Krista Kinnard discusses best practices for using technology to streamline back-office processes at federal agencies.
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