Human-centered design at USDA; Consumer-grade experiences at IRS
USDA Chief CX Officer Simchah Suvekye-Bogin; IRS Human Capital Officer David Aten.
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Simchah Suveyke-Bogin
USDA’s Farm Service Agency has halved paperwork for farm loan applications, CX chief says
Simchah Suyeyke-Bogin says the agency has halved the 30-page application process in a bid to ensure more farmers have access to funding.