U.S. Customs and Border Protection used automation to help airlines identify and divert 239,000 at-risk travelers from boarding U.S.-bound flights during the pandemic.
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Government leaders report automation has fast-tracked large-scale service improvements faster and at lower costs than big-ticket IT modernization projects.
In a recent interview with FedScoop at the IT Modernization Summit, Schroeder explained that "we need to start talking about transformation wholesale at the enterprise, using new…